FAQ

Frequently Asked Questions

    What are your opening hours?

        Absolute Medical Services is open 7 days a week
        Monday/Wednesday/Thursday
        7:30am – 7:00pm
        Tuesday/Friday
        7:30am – 6:00pm
        Saturday
        8:30am – 1:00pm
        Sunday/Public Holidays
        7:30am – 12:30pm

    Where is your practice located?

        Absolute Medical Services is located in Lisarow Shopping Plaza, Shop 21, 1 Parsons Road, Lisarow. We are a 5 minute walk from Lisarow Railway Station

    What does an appointment cost?

        The practice privately bills for most consultations, however your doctor may choose to Bulk Bill children under the age of 16 and also holders of valid Health Care Cards or Pensioner Concession cards.

        The Fees commencing from November 1, 2016 are:

        Standard Consultation $75.00 (Sunday $95.00)
        Long Consultation $113.00 (Sunday $130.00)
        Home Visit Fees $160.00 (minimum fee) Billing to be determined by the Doctor

    What is expected of our patients ?

        Patient Code of Conduct
        The healthcare professionals at Absolute Medical Services are required to meet certain quality and conduct standards. Patients of the Practice also have to meet certain expectations with regards to their conduct, courtesy and respect.
        Patients seeking health care are responsible for their own personal and environmental well-being and as a patient, you must provide the doctor with your accurate and complete medical history. Please notify the doctor of any pre-existing conditions, or of any changes or symptoms. You also have a responsibility to follow a doctor’s treatment plan. If you do not understand the diagnosis, we encourage you to ask questions.
        Patients must also treat doctors, other health care professionals and staff with respect. Absolute Medical Services operates a zero tolerance policy for any threatening, abusive or violent behaviour against any member of staff, patients or the community. If the behaviour continues after being asked to stop, we may exercise our right to ask you to leave the premises and for you to transfer your care to another Medical Practice.
        Payment of your account is required the conclusion of your consultation.
        At Absolute Medical Services we are aware that occasionally things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. Should this occur, we would wish for the matter to be settled as quickly and as amicably as possible and have suggestion forms available from Reception for your use. We welcome and consider this feedback as an opportunity for improvement at Absolute Medical Services.

    Feedback and Complaints

        Our policy
        Our practice encourages patients to give feedback, both appreciative and complaints, as part of our customer focused approach to patient care.
        We aim to provide high quality ongoing medical care. Despite the best intentions complaints may arise. Please feel free to talk to your doctor or the Manager about any problems you have with the service we provide. Feedback/Complaint forms are available at Reception or below. Our practice deals with complaints in a courteous and understanding manner. Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback.

Feedback/Complaints Form
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