Absolute Medical Services is open 7 days a week 

Monday - Friday

7:30am – 6:00pm

Saturday

8:30am – 1:00pm

Sunday/Public Holidays

7:30am – 12:30pm

Absolute Medical Services is located in Lisarow Shopping Plaza, Shop 21, 1 Parsons Road, Lisarow. We are a 5 minute walk from Lisarow Railway Station

The practice privately bills for most consultations, however your doctor may choose to Bulk Bill children under the age of 16 and also holders of valid Health Care Cards or Pensioner Concession cards.

The Fees commencing from March , 2020 are:

Standard Consultation $77.00 (Sunday $100.00)

Long Consultation $115.00 (Sunday $135.00)

Patient Code of Conduct
The healthcare professionals at Absolute Medical Services are required to meet certain quality and conduct standards. Patients of the Practice also have to meet certain expectations with regards to their conduct, courtesy and respect.
Patients seeking health care are responsible for their own personal and environmental well-being and as a patient, you must provide the doctor with your accurate and complete medical history. Please notify the doctor of any pre-existing conditions, or of any changes or symptoms. You also have a responsibility to follow a doctor’s treatment plan. If you do not understand the diagnosis, we encourage you to ask questions.
Patients must also treat doctors, other health care professionals and staff with respect. Absolute Medical Services operates a zero tolerance policy for any threatening, abusive or violent behaviour against any member of staff, patients or the community. If the behaviour continues after being asked to stop, we may exercise our right to ask you to leave the premises and for you to transfer your care to another Medical Practice.
Payment of your account is required the conclusion of your consultation.
At Absolute Medical Services we are aware that occasionally things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. Should this occur, we would wish for the matter to be settled as quickly and as amicably as possible and have suggestion forms available from Reception for your use. We welcome and consider this feedback as an opportunity for improvement at Absolute Medical Services.

Our Policy

Our practice encourages patients to give feedback, both appreciative and complaints, as part of our customer focused approach to patient care.  

We aim to provide high quality ongoing medical care. Despite the best intentions complaints may arise. Please feel free to talk to your doctor or the Manager about any problems you have with the service we provide.  Feedback/Complaint forms are available at Reception or below. Our practice deals with complaints in a courteous and understanding manner.  Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback.

We believe that problems are best dealt within the practice, If this is not in your case.

Health Care Complaints Commission 

Ph: 1800 043 159

Please refer to our Privacy information

If you have a had a test, you will normally be informed of the result at your next appointment or the doctor or nuse will contact you to let you know if an earlier appointment is necessary. 

You may call 1 week after you have had the test done and our receopiton staff can assist you

We do use an interpreter service when required for patients. This service needs to be booked by reception for your appointment. Please let reception know when booking your appointment if you require an interpreter. 

The Practice is committed to presventative care. The practice will ask you for permission to be included on our reminder system. We may send you a reminer notice from time to time reminding and offering your preventative health services appropriate to your care. 

We also participate in the state and territory reminder system. If you do not wish to be a part of this system, please let the practice know. 

Phone calls to your doctors can interrupt consultations and incovenice patients in the surgery. If you have more than a minor enquiry, it is preferable to make an appointment. 

If you need to speak to your doctor, they will generally return your call at the end of their session. 

Please do not email your doctor due to Privacy concerns; also we may not always be able to respond promptly. 

Please do not email the practice to book or cancel appointments